Course & Enrollment Support

How do I enroll in a course?

Choose the course you want to learn, click the Enroll Now or Add to Cart button, complete the checkout process, and follow the instructions provided after your purchase.

Which course is right for me?

If you’re a beginner, we recommend starting with a course that matches your current skill level and career goals. You can explore courses related to WordPress Development, Full Stack Web Development, AI, UI/UX Design, Computer Applications, and other IT skills.

Do you offer live and recorded courses?

Yes. Depending on the course, CodeSkillBangla provides Live Online Classes and Recorded Video Courses. Live classes offer real-time interaction and doubt clearing, while recorded courses allow you to learn at your own pace.

Account & Login Help

I can’t log in to my account. What should I do?

Make sure you are using the correct email address and password associated with your CodeSkillBangla account. If you have forgotten your password, use the password recovery option available on the login page.

If you are still unable to log in, contact our support team with your registered email address.

I purchased a course, but I can’t see it in my dashboard.

First, make sure you are logged in with the same account or email address used during your purchase. If the course is still missing, contact support and provide your payment or order information so we can assist you.

Course Access & Learning Support

How can I access my purchased course?

After successful enrollment or payment, log in to your CodeSkillBangla account and visit your Student Dashboard / My Courses section to access your enrolled course.

Can I learn at my own pace?

Recorded courses are designed for flexible, self-paced learning. You can study according to your own schedule and revisit lessons when available under your course access terms.

Can I watch recorded lessons again?

Yes, if your course includes continued or lifetime access, you can revisit the available lessons according to the access terms of your purchased course.

What if I have a question about a lesson?

If you have difficulty understanding a lesson or need clarification, use the available support channels provided with your course. You may also contact the CodeSkillBangla support team for assistance.

Technical Support

My course video is not playing. What should I do?

Try the following steps:

• Check your internet connection.
• Refresh the page and try again.
• Clear your browser cache.
• Try using Google Chrome or another updated browser.
• Disable unnecessary browser extensions.
• Try accessing the course from another device or network.

If the problem continues, contact our support team with a screenshot or short description of the issue.

The website or dashboard is not working properly.

Please refresh the page and check your internet connection first. If the issue continues, send us details about the problem, including the page where the error occurs and a screenshot if possible.

Payment & Billing

What payment methods are available?

Available payment options may vary depending on the course and checkout system. Please check the payment options displayed during checkout.

My payment was successful, but I didn’t receive course access.

Don’t worry. Sometimes payment confirmation and course enrollment may take some time to process. First, check your email and student dashboard.

If you still cannot access your course, contact support and provide your order ID, registered email address, and payment details.

I was charged but my order was not completed.

Please do not make another payment immediately. Contact our support team with your payment information so we can check the transaction status and assist you.

Refund & Cancellation Support

If you want to request a refund or cancel a course purchase, please review our Refund & Return Policy before contacting support.

Refund eligibility depends on the specific terms and conditions applicable to your purchase.

Please provide your order information when submitting a refund request so our team can review your case efficiently.

Certificate Support

Will I receive a certificate after completing my course?

Certificate availability depends on the individual course and its completion requirements.

How can I receive my certificate?

After completing the required lessons, assignments, quizzes, or assessments applicable to your course, follow the certificate instructions provided through your course dashboard.

If you have completed all requirements but cannot access your certificate, contact our support team.

Career & Learning Guidance

Not sure which skill to learn?

Our courses are designed to help students, beginners, job seekers, freelancers, and professionals develop practical digital and IT skills.

You can explore learning paths in areas such as:

• WordPress Development
• Full Stack Web Development
• Web Design & Development
• AI & AI-Powered Development
• UI/UX Design
• Computer Applications
• Tally & Accounting
• Diploma Courses
• Other Digital and IT Skills

Choose a course based on your current knowledge, career goals, and preferred learning format.